Support
|
 |
|
|
Live
Remote Assistance
 |
|
| Do you need a quick
solution to a technical problem? With our live remote-assistance
tool, a member of our support team can view your desktop and share
control of your mouse and keyboard to get you on your way to a
solution. |
|
How
to Get Support:
|
|
| You will find the
answers to security questions and system configuration requirements
on our FAQ
page. You can also view a demonstration
of a screen-sharing session. |
|
How
It Works:
|
|
| |
Step 1: |
Complete the fields
and click the button to proceed. |
|
| Step 2: |
You are prompted to
download a small virus-free plug-in which will connect you to a
member of our support team. |
|
| Step 3: |
Your support
representative will chat with you online to obtain the details of
the problem. |
|
| Step 4: |
With your permission,
your support representative can view your screen and share control
of your mouse and keyboard. |
|
| Step 5: |
You are in full
control of your computer at all times. You always have overriding
control of your mouse and keyboard, and you can end the
screen-sharing session at any time. |
|
|
| |
|
If any questions, feel
free to contact us by email at sales@ebair.com
or by phone at Ph (860) 896-0150.
|
